Resident Reviews

The location and staff have been wonderful. We plan on extending our stay in a larger unit here. However, the appliances in our current, smaller, unit have been malfunctioning.

Sep 6, 2026

I don't know what changed in 2026, but we have not had a day without apartment-shaking banging in the apartment above ours all year. We moved to Upstairs back in 2023, and we never had issues with noise from the upstairs neighbors until early 2026. I have contacted management several times this year and constantly receive different excuses, but nothing is ever done to fix the issue. On one of the worst days of thumping and banging, I contacted the office who told me nobody was living there. Clearly there were people up there, because the apartment was quite literally shaking because of their thumping and banging. It is now September, and we are still hearing and feeling the constant thumps and bangs happening at nearly all hours of the day above us. I still have no idea why it started, what they are doing upstairs, or why Upstairs management is doing nothing about it despite repeated complaints. Anyone who enjoys peace in their own living space should definitely rethink living here.

Sep 6, 2026

It has been nice living here. I appreciate that management listened and returned later/weekend concierge hours. I feel like we are going through a cycle where things are breaking down, but maintenance has been greatly on top of things to correct asap.

Aug 14, 2026

I enjoy my space and it’s cozy. I love the lady at the front desk second shift. She is super nice. Only thing I don’t like is that the is no pool at the property.

Jun 17, 2026

I’m very glad the neighbor who was clearly smoking cigarettes in their apartment has left. More community wide events would be nice, as I do love what we are currently doing and appreciate

May 1, 2026

Great location, great apartment, great community. Everything is nearby, so you only need a car for work. This is the best possible apartment you could get in the area.

Mar 29, 2026

I like living here and the lady at the front desk for second shift. Only thing is the walls are so thin I can literally Hear everything my neighbors are doing

Mar 3, 2026

We have lived here for 8 months and love it so much. They have recently cut some staff which is disappointing to see but the location and apartment layouts are hard to beat.

Jan 23, 2026

I love the location, community, and kitchen layout, but am disappointed with the washer and dryer—all apartments should be equipped with a full sized washer and dryer.

Dec 31, 2025

So far so good with the experience of moving in and the apartment overall appearance. Not thrilled with the very small washer and dryer combo, as the other apartments I toured in this building had nicer w&d combos

Dec 20, 2025

Front desk staff and maintenance are friendly and excellent. Noise goes through walls and floors too easily. Grills and lounge amenities are great, but the decrease in gym floor space was a negative.

Dec 2, 2025

I've enjoyed living here. Building is quiet and relatively friendly. Great management team, 24-hour front desk coverage, quick and efficient maintenance. I love having Bethesda Lane as our "backyard."

Nov 16, 2025

The team has been incredibly helpful as we have found and moved into Upstairs. Very responsive to calls and helping us get deliveries, etc as we moved from out of state.

Nov 13, 2025

Beautiful building. Convenient. However, you can hear the noise of people and dogs barking through closed windows and doors on the lane from morning to night. Construction is wood framing so you can hear your upstairs neighbors walking around, as well as thin walls if your neighbor plays music, dog barking, or baby crying, etc.

Nov 3, 2025

I love living here. No one bothers me and the front desk concierge are always nice and friendly. Always willing to help. Only thing I don’t like is that the walls are so thin you can basically hear any and everything. Location is amazing you can walk to almost anything.

Oct 22, 2025

Great experience! Staff is fabulous and makes it a wonderful place to live. Would highly recommend the building. No complaints! Love it here.

Aug 30, 2025

Love the row. It’s peaceful and engaging at the same time. If you value health and fitness - great location! Theres fitness clubs, med spas and more right downstairs!

Aug 5, 2025

Love the location and proximity to restaurants, shopping and the Capital Crescent trail. Amenities after the renovations are not as good as before. Gym is much smaller to make way for a now too large package room.

Jul 29, 2025

Clean, well-maintained building with a great team handling maintenance, the front desk and management. Love the location - busy and urban but quiet at night.

Jul 24, 2025

Good neighborhood and very good access to key necessities for life, especially including groceries stores and good cafes / restaurants in waking distance. The area is also clean and safe.

Jul 9, 2025

We moved to Upstairs a couple of months ago and are loving it! Great building, friendly management and staff and quick response to maintenance requests and other questions and concerns. Location can’t be beat and units are very unique and spacious.

Jun 23, 2025

It’s okay but lots of issues, there is a huge mouse problem, manager doesnt have a good attitude and problems are resolved slowly. Honorable mention to the front desk woman with a horrible attitude!

Apr 14, 2025

The Upstairs is located in a great neighbor and has everything you need within walking distance. The staff are what makes it an exceptional place to live!

Apr 5, 2025

Building is clean and modern. In a very convenient area. Nice amenities. Friendly staff. No complaints! Very great option if you are interested in the MPDU program.

Mar 16, 2025

Location is good, close to station and easy access to shops, groceries and restaurant. However, I have experience of crazy noise and smelling smokes. This is not very good experience.

Mar 15, 2025

Fast maintenance responses but building issues like elevator problems and fire alarm going off are consistent. Also, the new Tulu and mail room setup is not good

Feb 28, 2025

I arrived in Bethesda on Wed. 2/12 intending to move into another property. Long story short, we chose Upstairs, in part because we had better service. Ckatherin took good care of us and hustled to turn around our application in time for a 2/14 move. All went well and I'm very happy with our new home.

Feb 14, 2025

I am in love with my new home. It is nice a cozy, warm feel. Just how I like my home to feel. First time I toured the apartment, is not how I felt today walking into my new home. It was an amazing feeling. Thank you for the help.

Jan 10, 2025

The smaller gym is s huge disappointment we waited so long and it's small and cramped and less weights. It's a real deal breaker for us. In addition there should be floors for people with pets and floors for people with out.

Jan 7, 2025

All shared spaces are very clean, and all staff are friendly and super nice! I’ve had no stress to take my packages because they are always organized well. I’m happy to be a part of this community!

Dec 9, 2024

It seems like the fire alarm goes off less frequently, and although the gate for the parking garage still malfunctions, I haven't been locked in or out for a while. The apartment itself is mostly good, but I found weird grimy stuff on the inside of the sink that was there when we moved in. Otherwise, I like this place.

Dec 1, 2024

I love the building and the neighborhood, but my neighbors upstairs are so noisy that I have to complain a couple of times. And these past few weeks have been a little uncomfortable for all the changes and repairs in the building, but these shall pass and everything is going to look great.

Oct 9, 2024

The location of this building is fantastic, with Giant directly across the street and Metro a short walk away. Plenty of good eats within a few hundred feet, too. Staff is very friendly and accommodating; concierge promptly notify of new deliveries and maintenance responds to and addresses issues within a day, typically. Unfortunately, the rest of the experience is not so great. The access card for the parking garage occasionally does not work and needs to be manually reset. Noise on the top floor is absolutely insufferable—there are a few AC units above my apartment and the noise is literally constant during summer. Maintenance has been notified but the issue remains unresolved. It drives me crazy and is the only truly deal-breaking aspect of living here. If you're getting an apartment on the top floor, make sure listen carefully for any noise, preferably during the warmer months.

Sep 27, 2024

Entire experience is great, very convenient location ( close to Bethesda station, many restaurants and grocery) and friendly leasing staff. I’m happy to live in this apartment!

Sep 7, 2024

We love it here at The Upstairs! The location is great - anything you may need is within walking distance. The staff are also amazing and so friendly.

Aug 18, 2024

service elevator was broken when moving which made it tough but overall easy move in. Staff was responsive most of the time and typically responded in 24 hours.

Jul 31, 2024

Great location. Extremely walkable neighborhood. Easy Metro access. Very responsive and friendly maintenance team. Unfortunately individual apartments are unable to switch from AC to heat without maintenance assistance.

Jul 8, 2024

The building staff is helpful and available almost all the time. The common areas are clean and inviting. In the case of issue with appliances or plumbing, management is very responsive and ensure the issue is fixed usually within 24 hours and communicates otherwise. And it goes with out saying... but the location is stellar.

Jul 1, 2024

Everyone on the staff have been very nice and the community is very helpful. I’m looking forward of using all the benefits of this community

Jul 1, 2024

I’ve only been here a week but overall the staff and residents are extremely nice. Neighborhood is great. There are so many things to do and places to eat. I love it.

Jun 14, 2024

Nice location but noisy. Efficient and nice maintenance staff. Amenities are okay. The events are nice. Overall decent experience living here.

Jun 10, 2024

Good apartment and amenities- close to everything including metro. The somewhat frequent fire alarms are annoying especially for pets! Front desk ppl very nice

Jun 5, 2024

Fire alarm goes off too frequently. Parking garage breaks and either traps us in or out of the parking garage too frequently. Everything else is good.

Jun 5, 2024

Overall, neighbor is pretty good and the living environment is super good! Cleaning staff work hard to keep this community clean, so always all area look clean!

Jun 2, 2024

Poor quality from building management has turned this apartment into a lack-luster lease. There is a lackadaisical approach here, with no customer service training from office staff and high turnover with concierge. The building has no functional security, and regularly has broken gates for resident parking or keycards at the front, which is casually disregarded until vendors arrive and are not witnessed. Just signs of unacceptable apartment management. **Only saving grace is Donna from overnight, she is amazing. The building is an older apartment building, with the half the "amenities" completely outdated. The freight elevator and the lobby elevators are complete jerryrigged machinery. People are somehow stuck in these semi-frequently. The hallways are filthy, and the tile is completely embarrassing to see at the wall edges and corners. They can't properly train cleaning personnel on how to properly mop or maintain those areas. I do not recommend this specific building for anyone.

May 13, 2024

I love living here. Except the lack of parking for visitors. It's a major pain to have an overnight visitor -even my son visiting from out of state. Or a friend here for the weekend. It's ridiculous you don't provide any guest parking. And there IS space downstairs in the resident section. It's a huge downside.

Mar 4, 2024

Clean and safe building with lots of amenities around it. Only downside is it seems to have quite a few fire alarms go off (some of which are connected to the stores below)

Mar 1, 2024

All cleaning staff work very hard everyday, so all area are always kept super clean! Also we have so many seasonal events and enjoy them. Totally I am satisfied to be a part of this community.

Feb 29, 2024

I have loved living at The Upstairs. The apartments are all very nice and a great space, but I think the location itself is the strongest selling point. Everything you need is within walking distance, including local downtown Bethesda free public transit, and the metro station.

Feb 15, 2024

Lived here for 3 years and love it! The staff is so friendly and responsible. Would like annual carpet cleaning to be included when re signing leases. Also new lighting over the bathroom vanities.

Dec 30, 2023

The concierge and building management have been prompt and considerate with their communications and efforts. The space is always clean and in a great location.

Dec 30, 2023

Very good place to live with access to a bunch of great local restaurants and other shops. The staff is also very friendly and helpful in all aspects.

Dec 9, 2023

Facility is clean and staff are helpful. Location is tremendous. I appreciate it when the staff communicate with the community about issues and community events.

Dec 1, 2023

All staff are very kind and friendly. Also clean staff are always working so hard to keep out community clean and comfortable, so all areas look beautiful all time!

Nov 19, 2023

I love living here! The staff is all very pleasant and very attentive. I feel safe living here. It is also great that it is a smaller community so I can really get to know my neighbors.

Nov 8, 2023

it’s been okay so far. noisy but the area is lovely which makes up for it. leasing staff is quite slow and difficult to work with. i like the events and amenities in the building.

Nov 2, 2023

Very nice place to rent in a very walkable area. Lots of restaurants and shops nearby. Good soundproofing in the walls although we hear noises from workers on the roof.

Sep 15, 2023

I LOVED living at UBR. Best community there is!!! The front desk concierge are lovely and so friendly. The leasing team is also very cooperative and willing to help you with anything.

Sep 10, 2023

It has been a good experience living here for the past 14 months. We were also appreciative that the annual rent increase was fairly nominal.

Aug 31, 2023

Location location location Friendly helpful staff. Great amenities. Near restaurants, grocery store and shopping. Everything easily accessible.

Aug 20, 2023

I am going on 2 years of living here. I love the area and how accessible it is to so many things. It is a great spot to live and Upstairs includes lots of amenities.

Aug 17, 2023

The location is super nice, easy to access cafe, bakery, grocery and shopping places! Also inside of the apartment is always very clean. I totally satisfy this community.

Aug 4, 2023

The apartment itself is really nice, and I love how Walkable it is to everything in Bethesda. The apartment also has plenty of storage space, a huge kitchen, and the views of Bethesda Row are immaculate.

Jul 16, 2023

I’ve rented many apartments in my life, and this experience has been, by far, the least attentive, most confusing and most frustrating. Plus, no matter when I call to ask questions about it, nobody is in the office. Awful.

Jul 1, 2023

This is an excellent location to live in due to its proximity to groceries, shopping, and restaurants. It's also very pet friendly which is great.

May 31, 2023

This apartment is a great place for a temporary stay. Close to NIH Campus and vibrant restaurants and communities. Reliable front desk staff and good safety. Only detraction is the temporary loud construction and hearing footsteps from neighbors in apartment above.

May 30, 2023

Excellent location. Gym in the building, very friendly concierge service, maintenance requests are completed very fast. Overall great experience.

May 16, 2023

Upstairs at Bethesda Row is a beautiful place to live. Pet friendly, too! It can be a bit noisy as you can hear the people outside eating and shopping but eventually it becomes background noise.

May 3, 2023

Great location with friendly staff! Have enjoyed living here because of proximity to shops, restaurants, metro and the capital crescent trail.

May 1, 2023

The office and maintenance staffs are very friendly and work hardly to keep our community clean/comfy. Clean staff clean up the entrance/all floor every day and all area always look shining! I'm happy to be a part of residents in this community.

Apr 5, 2023

I’m love my upstairs Bethesda Row. Good condition and great quality for service and good people with great job. So nice great building and so many great ideas and restaurants shopping around lots more places and lots more parking. Thank you

Jan 17, 2023

The location is super nice, easy access to groceries/cafe/gym/metro station. I love this apartment! Also, all public area is always very clean.

Jan 3, 2023

Es un gran lugar para vivir. EL personal es super agradable. Bien ubicado. Ideal para vivir en familia. Con Mascotas. Buscamos entre varios lugares de Bethesda y este es el mejor lugar

Dec 26, 2022

This building is fantastic! Can’t beat the location. Everyone we have come into contact with have been super professional, courteous, and helpful. We have one small outstanding issue that I hope will be resolved soon. However, overall, highly recommended!

Dec 7, 2022

I’ve have a great experience while living here! The overall experience has been wonderful! The location is perfect. It’s convenient for all aspects of my life.

Dec 4, 2022

I absolutely love it here - especially the concierge! Everyone is extremely warm and friendly. They know you by name which makes UBR feel even more like home!

Nov 28, 2022

Location is very good, close to groceries/cafes/shops...but sometimes noisy at weekend night. Inside of the apartment is totally quiet and comfy.

Oct 1, 2022

I’ve truly loved my time here at Bethesda Row. Living here completely changed my outlook on the area, and put me in a good mood virtually every day. I’d highly recommend it for people of all ages!

Jul 24, 2022

Most of the people are great 😊 The location being close to shops and restaurants is a plus! The apartment building has some minor issues that they resolve when they come about. My apartment on the other has a serious water leak under the floor that hasn’t been resolved since I moved in…. Most of the other issues were resolved within a day or so.

Jul 11, 2022

The location is very nice, close to the station, restaurants and cafes. The maintenance staffs are friendly and always work hard to keep this community clean.

Jun 27, 2022

It has been one month now and I’m enjoying the apartment and the neighborhood! The outdoor terrace is great and the ease of access to all the shops and restaurants is fantastic.

May 30, 2022

I have nothing but great things to say about living here. The location is incredible, and the staff is friendly and very attentive. All in all, a great experience.

Apr 22, 2022

Great location and nice floorplans. Neighborhood is convenient and fun. Noise levels are low in the apartment, though noise from the courtyard below can be loud at night.

Apr 18, 2022

When Eleni was the manager, everything goes smooth and well. After she left, we never get emails to notify apartment events and service work becomes slowly.

Mar 21, 2022

apartment is alright, previous community manager mad removing in a hellacious experience. Best example is calling 24 hrs before driving half way across country to tell that she couldn't honor the lease she agreed to because the current occupant of the unit didn't want to leave. Location is great though

Mar 13, 2022

UBR is a great residence with attentive staff and accessibility to many hot spots in the area. One star lost due to some noise at night from the neighbors, maintenance requests marked as resolved when not, and parking garage gate that causes inconvenience sometimes.

Feb 1, 2022

Upstairs community is exceptional! Outstanding staff. Pristine environment for family with kids. Two amazing years in this property and We have had a wonderful experience with our apartment. Tina concierge is a lovely person to have greet you coming back home. The entire property is in excellent condition and well cared for by the cleaning crew. Thank you to Elleni for being patient and understanding while negotiating our lease. We will happily continue living here.

Jan 28, 2022

so far my experience has been great! the location is perfect, surrounded by everything you need and want. the staff & neighbors have all been so friendly!

Dec 15, 2021

The location is nice and I have enjoyed so many seasonal events in this community! Thanks for all staff working for us, I know you work so hard to keep our community clean every day.

Dec 11, 2021

Kudos to Ckatherin and the incredible staff for making sure my move was seamless and stress free. I am happy to be joining such a wonderful community!

Nov 19, 2021

After a full year here, I’m still as happy now as when I first moved in, maybe even happier. The location is unmatched, and the staff is great!

Nov 13, 2021

Great. I have enjoyed living here. Great amenities and location. The staff is very friendly and the maintenance staff is very helpful and fast.

Nov 1, 2021

Great experience - love the bustling neighborhood and the spacious unit. We’ve been in the building for going on 4 years, and have no complaints.

Oct 27, 2021

We have a mouse infestation and handling it ourselves. The management does not care and has not handled it as an urgent matter. We have had to buy our own supplies. We have thrown away all of our food and no longer feel comfortable about cooking in our apartment

Oct 25, 2021

We have truly enjoyed making the upstairs at Bethesda Row our home. We love the staff, the location, and the community! The management always makes us feel comfortable, heard, and welcomed.

Oct 12, 2021

Overall I am happy living at UBR. Took stars away because of the frequent false fire alarms (very bothersome as a mom with a 5 year old at home) and occasional pest issues that are apparently not thoroughly taken care of.

Aug 25, 2021

The location of this place is phenomenal. All the essentials are at a walkable distance. Very clean and well kept. Responsive management. As advertised.

Aug 17, 2021

I wish some extra effort would be put into the community events. I know we are still in a pandemic, but saying that you’re handing out antipasti and then handing out lunchables is laughable; these are two distinctly different things. Other communities are using their outdoor space to still have nicer events and we get an avocado or a lunchable.

Aug 13, 2021

great staff (friendly, on top of things) - work order get completed very quickly, 24hour concierge is convenient and the people are extremely kind, clean building, great location

Aug 13, 2021

Living at Upstairs at Bethesda Row is everything I hoped it would be, and maybe more. Whenever I walk into the neighborhood, I feel as if I’m on a movie set!

Aug 5, 2021

Very nice resident experience. I enjoy the amenities and living close to so many places. The apartment is big and areas are well distributed.

Aug 2, 2021

My boyfriend and I have been so happy since we moved in. The neighbors are all so friendly and the concierge have been so helpful. The apartment is located in such a great spot, we couldn’t be more pleased with our experience so far!

Jul 28, 2021

So far all the neighbors I have met have been very nice, the staff is all nice and very helpful with all my questions. The building itself is clean, smells nice and my neighbors all seem to respect each other.

Jul 28, 2021

When I came to look at the apartment it was a delight to work with David, he was very professional and welcoming. And the front desk personnel also was very accommodating

Jul 26, 2021

The staff have been incredibly helpful and responsive to all of our questions. It was easy to see we’d be joining a great community full of friendly faces.

Jul 19, 2021

The location is very convenient, close to grocery and bus stop/metro, but sometimes noisy because many people are screaming at the row. Totally nice apartment.

Jul 1, 2021

Living in the Upstairs at Bethesda Row apartments has been delightful. If issues arise, the team addresses it quickly and the staff is incredible. We love our new home here!

Jun 30, 2021

I was not able to visit Bethesda before relocating to Maryland due to the covid pandemic. I am really glad that I chose Upstairs at Bethesda Row. The apartment is nice. The location is awesome!

Jun 23, 2021

maintenance was quick even on a holiday Manager was very thorough with on boarding instructions. Parking is very secure. Clean space. Spacious unit. lovely patio -near ROW. walkable to Equinox. very convenient

Jun 1, 2021

I enjoy how hospital the place is. It is always clean. The people who work at upstairs are great and very friendly. I like that the building is pet friendly

May 20, 2021