See What Our Residents are Saying About Us

Ray

Poor quality from building management has turned this apartment into a lack-luster lease. There is a lackadaisical approach here, with no customer service training from office staff and high turnover with concierge. The building has no functional security, and regularly has broken gates for resident parking or keycards at the front, which is casually disregarded until vendors arrive and are not witnessed. Just signs of unacceptable apartment management. **Only saving grace is Donna from overnight, she is amazing. The building is an older apartment building, with the half the "amenities" completely outdated. The freight elevator and the lobby elevators are complete jerryrigged machinery. People are somehow stuck in these semi-frequently. The hallways are filthy, and the tile is completely embarrassing to see at the wall edges and corners. They can't properly train cleaning personnel on how to properly mop or maintain those areas. I do not recommend this specific building for anyone.

Ray
Marissa

I love living here. Except the lack of parking for visitors. It's a major pain to have an overnight visitor -even my son visiting from out of state. Or a friend here for the weekend. It's ridiculous you don't provide any guest parking. And there IS space downstairs in the resident section. It's a huge downside.

Marissa
Sarah

Clean and safe building with lots of amenities around it. Only downside is it seems to have quite a few fire alarms go off (some of which are connected to the stores below)

Sarah
Review for Eiko

All cleaning staff work very hard everyday, so all area are always kept super clean! Also we have so many seasonal events and enjoy them. Totally I am satisfied to be a part of this community.

Eiko
Tessie

I have loved living at The Upstairs. The apartments are all very nice and a great space, but I think the location itself is the strongest selling point. Everything you need is within walking distance, including local downtown Bethesda free public transit, and the metro station.

Tessie
Taina

Lived here for 3 years and love it! The staff is so friendly and responsible. Would like annual carpet cleaning to be included when re signing leases. Also new lighting over the bathroom vanities.

Taina
Sabrina

The concierge and building management have been prompt and considerate with their communications and efforts. The space is always clean and in a great location.

Sabrina
Layne

Very good place to live with access to a bunch of great local restaurants and other shops. The staff is also very friendly and helpful in all aspects.

Layne
Pamela

Facility is clean and staff are helpful. Location is tremendous. I appreciate it when the staff communicate with the community about issues and community events.

Pamela
Review for Eiko

All staff are very kind and friendly. Also clean staff are always working so hard to keep out community clean and comfortable, so all areas look beautiful all time!

Eiko
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Each resident review is provided by a current or former resident of the apartment community. Neither Modern Message nor the residential apartment community control the content of the reviews provided. All participating residents receive an equal number of rewards points within the Community Rewards platform in exchange for posting a review.